![]() ![]() ![]() To pair your Ember Mug with the Ember App: In the app, you can also check the exact percentage the mug is at while it is charging. This will also help you to check and confirm that the mug is charging. You can pair the Ember Mug to your iPhone using the Ember App.When the Ember Mug is completely charged, the light will switch to green indicating the mug is fully charged. When set properly on the charging coaster, the LED light at the bottom of the Ember Mug will light up red and pulsate on and off to indicate that the Ember Mug is charging.This setting allows electricity to flow to charge the mug. The 2 prongs on the charging coaster will line up with the gold rings on the bottom of the Ember Mug.Place it on the charging coaster and it will charge immediately.When this happens, the Ember Mug will not be able to charge. The problem here is that the prongs on the charging coaster could get stuck in a depressed position. This is common with the Ember Mug and it could be one of the toughest problems to fix. This means the reset was successful.Ī charging problem could be due to the charger of the device rather than a software issue. Hold for up to 10 seconds until the Ember displays “RESET” and then “HELLO”.Place a paper clip into the hold on the bottom of the mug until you hear a click.If you own an Ember Travel Mug, the process to a hard reset is just the same as the regular Ember Mug, however, there are slight differences. Wait till the LED pulses back to white to confirm that the reset is successful.Once you see all three colors, let go of the power button.The LED light will blink blue, yellow, and then red to indicate the mug is being reset.Press and hold the power button on the base of the mug for 10 or more seconds.A hard reset will return the Ember Mug back to its factor settings which will clear out any software issues that is, preventing the device from charging. You can try charging it again to see if it worksĪ soft reset will solve the problem in some cases, but if it doesn’t help you, then you might want to try a hard reset.Turn it back on by pressing and holding the same button until the LED light comes back on.The light on the mug will fade indicating that the mug has turned off.Hold the power button on the bottom of the Ember Mug for about 3 seconds. ![]()
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